Senior Customer Success Manager

MongoDB

Atlanta, Georgia, USA
On-site
Technical and account management skills
Act as account team leader
Advocating on behalf of customers
Serve as a strategic advisor to customers, providing guidance on MongoDB best practices and overall technology strategy

Job Summary

  • Serve as a strategic advisor to customers, providing guidance on MongoDB best practices and overall technology strategy.
  • Act as the link between customers and product engineering to develop new innovative solutions and inform the product roadmap.
  • Lead in-person executive business reviews for strategic customers, interfacing with C-suite executives and technical leaders.

Matching Summary

Serve as a strategic advisor to customers, providing guidance on MongoDB best practices and overall technology strategy.

Skills & Requirements

Must-have

  • Technical and account management skills
  • Act as account team leader
  • Advocating on behalf of customers
  • High level of autonomy
  • Entrepreneurial mindset
  • Team player and passion for collaboration

Nice-to-have

  • Prior exposure to database technology
  • Prior exposure to cloud technology
  • Prior exposure to infrastructure technology

Key Requirements

  • 7+ years experience in Customer Success, Account Management, or Client Services
  • Aptitude and curiosity to learn technical concepts
  • Ability to create and teach best practices and new processes

Work Rights

Not specified

Tailored Resume

Cover Letter