As a Customer Care and Sales Advisor I, you will be the supportive voice and solutions partner for our customers, assisting with billing questions, scheduling service, and guiding product changes
Job Summary
As a Customer Care and Sales Advisor I, you will be the supportive voice and solutions partner for our customers, assisting with billing questions, scheduling service, and guiding product changes.
This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight.
Cable One values the contributions of our associates and offers an excellent benefits package, including health from Day One, generous paid time off, and a 401(k) with 100% company match.
Matching Summary
As a Customer Care and Sales Advisor I, you will be the supportive voice and solutions partner for our customers, assisting with billing questions, scheduling service, and guiding product changes.
Skills & Requirements
Must-have
Customer care concepts
Retention sales skills
Inbound customer inquiries
Telephone-based selling skills
Product and service benefits
Nice-to-have
Neighborly approach
Empathetic listening
Professionalism in interactions
Collaborative work environment
Community support programs
Key Requirements
High School Diploma or GED
Ability to ask fact-finding questions
Working knowledge of Cable One products
Strong communication and active listening skills
Ability to remain composed in high-pressure situations