Not specified (assumed hybrid based on industry standards).
Enterprise learning management system support
Root cause analysis for issues
Proactive improvement initiatives
Capital One is seeking a Principal Associate for its Corporate Functions End User Support Specialist team to enhance support and governance for its Learning Management System. The ideal candidate will be strategic, detail-oriented, and adept at problem-solving, with a focus on continuous improvement in a fast-paced environment
Job Summary
This individual contributor will operate in a highly cross-functional environment and play a critical role in identifying trends, uncovering root causes, and driving proactive, scalable improvements and efficiencies across our learning ecosystem.
Partner closely with product, technology, data and release teams to translate operational pain points into clear requirements, backlog items and improvement roadmaps.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Matching Summary
Match Score: 85
Capital One is seeking a Principal Associate for its Corporate Functions End User Support Specialist team to enhance support and governance for its Learning Management System. The ideal candidate will be strategic, detail-oriented, and adept at problem-solving, with a focus on continuous improvement in a fast-paced environment.
Salary
McLean, VA: $108,900 - $124,300; Richmond, VA: $98,900 - $112,900; Bonus/Equity: Performance based incentive compensation; Benefits: Comprehensive, competitive, and inclusive set of health, financial and other benefits
Skills & Requirements
Must-have
Enterprise Learning Management System support
Root cause analysis for issues
Proactive improvement initiatives
Translate operational pain points
Shape governance standards
Continuous improvement workflows
Nice-to-have
Strategic partner
Solutions-oriented problem solver
Iterative results driver
Proactive team player
Connect dots for enhancements
Key Requirements
High School Diploma, GED or equivalent certification
At least 3 years of experience in end-user support
At least 1 year of experience supporting process optimization