Technical Service Representative I - Small Engine Repair (bilingual)
Husqvarna Forest and Garden
2-3 years engine or mechanical experience
Bilingual spanish skills required
Troubleshoot and diagnose product issues
The Technical Service Representative I provides technical information, repair knowledge, and troubleshooting for all Husqvarna Group products to distributors, dealers, and end users
Job Summary
The Technical Service Representative I provides technical information, repair knowledge, and troubleshooting for all Husqvarna Group products to distributors, dealers, and end users.
Technicians are responsible for diagnosing issues, determining warranty eligibility, and recording detailed case information within the CRM system while adhering to department metrics.
Employees must complete specific Husqvarna University certifications ranging from bronze to gold levels within a 24-month timeframe to advance their technical proficiency.
Matching Summary
The Technical Service Representative I provides technical information, repair knowledge, and troubleshooting for all Husqvarna Group products to distributors, dealers, and end users.
Skills & Requirements
Must-have
2-3 years engine or mechanical experience
Bilingual Spanish skills required
Troubleshoot and diagnose product issues
Experience with electronic parts lookup systems
CRM system usage for case management
Nice-to-have
Customer service and product training
Contact center experience preferred
Outdoor power equipment service support background
Ability to handle difficult customers
Multi-tasking capabilities in fast-paced environment
Key Requirements
High school graduate or GED required
2-3 years of engine or mechanical experience
Must be bilingual in Spanish
Complete Husqvarna University bronze certification within 12 months