The Customer Experience department is dedicated to managing and enhancing all aspects of customer relationships throughout the entire customer lifecycle, ensuring data modules are delivered, monitored, and maintained according to contractual agreements
Job Summary
The Customer Experience department is dedicated to managing and enhancing all aspects of customer relationships throughout the entire customer lifecycle, ensuring data modules are delivered, monitored, and maintained according to contractual agreements.
This role is responsible for building strategy and driving execution of customer service to achieve company goals while realizing best-in-class customer experience, financial performance, and employee engagement.
The company offers a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations, with a focus on a culture of 'No Ego and No Arrogance'.
Matching Summary
The Customer Experience department is dedicated to managing and enhancing all aspects of customer relationships throughout the entire customer lifecycle, ensuring data modules are delivered, monitored, and maintained according to contractual agreements.
Salary
Base: $180,000 -200,000; Bonus/Equity: Bonus; Benefits: Medical, dental, vision, 401k with match, paid time off
Skills & Requirements
Must-have
Customer lifecycle management
Data center operations
Technical Account Management
Service Level Agreements (SLAs)
Process improvement initiatives
Budget creation and management
Nice-to-have
Collaboration and innovation culture
Continuous improvement mindset
Inter-departmental relationship building
Adaptability to customer needs
Key Requirements
7+ years of data center operations experience
7+ years of people management experience
Bachelor's degree in engineering discipline preferred