Capital One is seeking a fully remote Fraud Transaction Case Coordinator to support their Fraud and Disputes Operations team. The ideal candidate should have customer service experience and strong attention to detail, along with the ability to communicate effectively
Job Summary
Candidates must live within a 100-mile radius of specific US zip codes and report in person when required.
The role offers comprehensive benefits including medical, dental, vision, paid time off, and tuition reimbursement starting day one.
Associates are expected to demonstrate strong listening, de-escalation techniques, and independent decision-making skills.
Matching Summary
Match Score: 85
Capital One is seeking a fully remote Fraud Transaction Case Coordinator to support their Fraud and Disputes Operations team. The ideal candidate should have customer service experience and strong attention to detail, along with the ability to communicate effectively.
Salary
Base: $21 per hour ($43,680 annualized); Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, PTO, Tuition Reimbursement
Skills & Requirements
Must-have
2 years customer service experience
Google Suite or Microsoft Office usage
Secure home office with private internet
Nice-to-have
Strong empathy and customer focus
Experience in financial industry
Proactive time management skills
Key Requirements
High School Diploma or GED
At least 2 years customer service experience
Not available for visa sponsorship
Work Rights
US Citizen or Permanent Resident (Sponsorship not available)