Sr Manager, Si Enable Platform Support (x4c)

INGRAM MICRO

Base: $105,500.00 - $179,400.00; bonus/equity: ann...
Ai-enabled support capabilities
Knowledge-centered service (kcs)
Cross-functional collaboration
Lead the global support strategy for the X4C platform, transforming support into an AI-enabled, knowledge-driven, and self-service model

Job Summary

  • Lead the global support strategy for the X4C platform, transforming support into an AI-enabled, knowledge-driven, and self-service model.
  • Drive end-to-end customer experience improvements across the X4C platform by analyzing customer workflows and identifying friction points.
  • Lead a global X4C platform support team, fostering a culture of innovation, ownership, and continuous improvement while strengthening collaboration.

Matching Summary

Lead the global support strategy for the X4C platform, transforming support into an AI-enabled, knowledge-driven, and self-service model.

Salary

Base: $105,500.00 - $179,400.00; Bonus/Equity: Annual bonus or sales incentives and long-term incentives; Benefits: Healthcare, PTO, 401(k) with match, disability, life insurance, wellbeing benefits

Skills & Requirements

Must-have

  • AI-enabled support capabilities
  • Knowledge-Centered Service (KCS)
  • Cross-functional collaboration
  • Platform reliability and availability
  • Customer experience ownership

Nice-to-have

  • Voice of the Customer insights
  • Data-driven support operations
  • Platform stewardship mindset
  • Culture of innovation and ownership

Key Requirements

  • 10+ years of experience
  • Four-year college degree or equivalent
  • Experience implementing AI-enabled support tools
  • Proven ability to drive cross-functional improvements
  • Experience implementing KCS or similar frameworks preferred

Work Rights

Not specified

Tailored Resume

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