The Guest Relations Ambassador is responsible for welcoming all guests at relevant touch points to ensure satisfaction, retention, and loyalty
Job Summary
The Guest Relations Ambassador is responsible for welcoming all guests at relevant touch points to ensure satisfaction, retention, and loyalty.
The role requires maintaining a clean and organized hotel lobby while coordinating with front operations, concierge, and bell teams to fulfill guest requests seamlessly.
Candidates must possess a warm, empathetic personality and the ability to converse effectively in English, Mandarin, or Cantonese to serve diverse international guests.
Matching Summary
The Guest Relations Ambassador is responsible for welcoming all guests at relevant touch points to ensure satisfaction, retention, and loyalty.
Skills & Requirements
Must-have
Proven customer service experience
Professional grooming and presentation
Fluent in English, Mandarin, or Cantonese
Nice-to-have
International customer relations exposure
China PRC customer relations background
Ability to build lasting guest relationships
Key Requirements
High school diploma or equivalent professional training