Flexible schedule; includes on-call rotation for special events and content premieres.
3+ years cx experience at tier 3 level
Fluent english speaking and writing skills
Experience with consumer streaming devices
Warner Bros. Discovery is seeking a Tier 3 Cx Tech to join their Global Customer Experience team in Budapest, Hungary. The role involves providing advanced support for complex customer issues, acting as a subject matter expert on WBD products, and collaborating with teams worldwide to enhance customer support
Job Summary
The role serves as a subject matter expert providing advanced support for complex issues that lower tiers cannot resolve.
Candidates must be comfortable working a dynamic schedule including weekends, holidays, and on-call rotations for content premieres.
The position requires partnering with global teams to identify trends, improve workflows, and ensure high levels of customer satisfaction.
Matching Summary
Match Score: 85
Warner Bros. Discovery is seeking a Tier 3 Cx Tech to join their Global Customer Experience team in Budapest, Hungary. The role involves providing advanced support for complex customer issues, acting as a subject matter expert on WBD products, and collaborating with teams worldwide to enhance customer support.
Skills & Requirements
Must-have
3+ years CX experience at Tier 3 level
Fluent English speaking and writing skills
Experience with consumer streaming devices
Root cause analysis and troubleshooting expertise
Ability to work flexible on-call schedule
Nice-to-have
Fluency in German, French, Italian, Spanish, or Portuguese
Background in media, entertainment, or hospitality
Strong empathy and customer service excellence
Experience training frontline support teams
Ability to analyze quantitative and qualitative data
Key Requirements
3+ years CX experience at comparable B2C brand
Degree in technology, journalism, communications, marketing, or equivalent