【東京/大阪】コンタクトセンター　エージェントサポートデスク　スタッフ Ia

Manulife

Osaka, Japan
Hybrid
Help desk operations
Agent support
New contract and maintenance support
Manulife is seeking a Contact Center Agent Support Desk Staff member in Osaka, Japan, to assist and provide support to agents regarding new contracts and maintenance operations. The ideal candidate should have significant experience in financial institutions and call center operations, along with strong communication skills

Job Summary

  • Seeking an Agent Support Desk (IA existing contract) staff member who can solve critical issues and provide value for the future of our business.
  • Responsible for overall help desk operations, including phone support (first and second level), and coordinating with back-office organizations to handle inquiries and requests from sales representatives/agencies regarding existing contracts/maintenance services.
  • Hybrid work arrangement with team-determined remote work according to company guidelines (Working Better).

Matching Summary

Match Score: 85

Manulife is seeking a Contact Center Agent Support Desk Staff member in Osaka, Japan, to assist and provide support to agents regarding new contracts and maintenance operations. The ideal candidate should have significant experience in financial institutions and call center operations, along with strong communication skills.

Skills & Requirements

Must-have

  • Help desk operations
  • Agent support
  • New contract and maintenance support
  • DX promotion collaboration

Nice-to-have

  • Team leadership
  • Agent support experience
  • Agile mindset
  • Building solutions responsibly

Key Requirements

  • 4+ years of staff experience in a financial institution
  • 3+ years of practical experience in call center/help desk
  • 4+ years of practical experience in financial institution operations
  • Team leader experience in call center/help desk (preferred)
  • Agent support experience (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter