Service Management Analyst Ii

SyneosHealth

Develop knowledge management strategy
Manage service readiness processes
Create and maintain technical documentation
The role is responsible for developing and optimizing the organization's knowledge management strategy in alignment with AI and automation roadmaps

Job Summary

  • The role is responsible for developing and optimizing the organization's knowledge management strategy in alignment with AI and automation roadmaps.
  • This position acts as a bridge between project delivery and operational teams to ensure new IT services are fully prepared for launch.
  • Syneos Health offers a supportive environment with career development, peer recognition, and a commitment to building an inclusive culture.

Matching Summary

The role is responsible for developing and optimizing the organization's knowledge management strategy in alignment with AI and automation roadmaps.

Skills & Requirements

Must-have

  • Develop knowledge management strategy
  • Manage service readiness processes
  • Create and maintain technical documentation
  • Define knowledge standards and governance
  • Optimize knowledge tools and platforms

Nice-to-have

  • Experience with AI and automation roadmaps
  • Strong collaboration across project teams
  • Commitment to inclusive culture
  • Ability to drive continuous improvement

Key Requirements

  • Bachelor's Degree in related field
  • 3-5 years of relevant experience
  • ITIL Foundation Certificate preferred
  • Certificate in Knowledge Management advantages

Work Rights

Not specified

Tailored Resume

Cover Letter