Program Manager, Supportability - Prague, Czechia

Outreach

Prague, Czechia
Not specified; not specified; not specified
Hybrid
Customer empathy and urgency
Cross-functional stakeholder management
Root cause analysis and durable fixes
Outreach is seeking a Program Manager for Supportability in Prague, Czechia, to enhance customer experience by identifying and eliminating friction points. The ideal candidate should possess strong organizational and communication skills, along with customer empathy and a proactive approach to problem-solving. This role is hybrid, requiring regular in-office presence while allowing for flexibility

Job Summary

  • The Program Manager, Supportability is responsible for identifying customer friction origins and systematically eliminating them through product improvements.
  • This role involves executing feedback programs across customers, Support, and Product/Engineering to drive durable fixes and prepare teams for new features.
  • Outreach is a success company focused on making customers successful by connecting cross-functional stakeholders to solve real business impact issues.

Matching Summary

Match Score: 85

Outreach is seeking a Program Manager for Supportability in Prague, Czechia, to enhance customer experience by identifying and eliminating friction points. The ideal candidate should possess strong organizational and communication skills, along with customer empathy and a proactive approach to problem-solving. This role is hybrid, requiring regular in-office presence while allowing for flexibility.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer empathy and urgency
  • Cross-functional stakeholder management
  • Root cause analysis and durable fixes

Nice-to-have

  • Self-starter with organized mindset
  • Process-minded approach to problem solving
  • Excellent communication skills

Key Requirements

  • Hybrid work in Prague proximity required
  • Full-time permanent employment status
  • Strong organizational and process skills

Work Rights

Must be able to live near Prague office for hybrid work

Tailored Resume

Cover Letter