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Playlist is seeking a bilingual Technical Account Manager (TAM) who will provide advanced support to MINDBODY customers, helping to enhance their experience with the software. The ideal candidate should have strong communication skills, project management experience, and a technical background, particularly in client-facing roles.
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Job Summary
The role involves building relationships with customers to understand their business models and develop solutions that improve efficiencies within the Mindbody software.
As a single point of contact, the Technical Account Manager will coordinate resolutions for complex technical inquiries and act as a liaison between customers and internal development teams.
The position aims to maintain or drive an increase in account recurring revenue by delivering superior customer experiences and educating clients on best practices.
Matching Summary
Match Score: 75
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Playlist is seeking a bilingual Technical Account Manager (TAM) who will provide advanced support to MINDBODY customers, helping to enhance their experience with the software. The ideal candidate should have strong communication skills, project management experience, and a technical background, particularly in client-facing roles.
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Skills & Requirements
Must-have
Bilingual English Spanish essential
Three years client facing experience
Manage multi-location accounts portfolio
Nice-to-have
Project management or coordination experience
Basic SQL knowledge preferred
Application Integration Programming API experience
Datashare implementation support experience
Cross-Regional implementation experience
Key Requirements
Bachelor's Degree or equivalent experience
Must be bilingual in English and Spanish
Minimum three years in high-level customer support