ResMed is seeking a Real-Time Coordinator for their outbound call center in Peachtree Corners, GA. The ideal candidate will have experience in workforce management, particularly with telephony systems like Five9 and Verint, to ensure optimal service levels and operational efficiency
Job Summary
The Real-Time Coordinator is responsible for monitoring and managing intraday performance across the contact center to ensure optimal service levels and adherence to staffing plans.
This role requires strong analytical skills, proactive decision-making, and expertise in telephony and workforce management platforms, specifically Five9 or similar systems and Verint Workforce Management.
ResMed offers a comprehensive benefits package including medical, vision, dental, life insurance, 401(k), ESPP, and flexible time off.
Matching Summary
Match Score: 85
ResMed is seeking a Real-Time Coordinator for their outbound call center in Peachtree Corners, GA. The ideal candidate will have experience in workforce management, particularly with telephony systems like Five9 and Verint, to ensure optimal service levels and operational efficiency.
Skills & Requirements
Must-have
Five9 or similar telephony platforms
Verint Workforce Management software
Contact center KPIs
Real-time performance monitoring
Intraday schedule adjustments
Nice-to-have
Proactive decision-making
Superior customer experience
Data-driven decisions under pressure
Agility and imagination
Key Requirements
2+ years in a real-time or workforce management role