The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products, providing expert level technical support to assigned equipment
Job Summary
The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products, providing expert level technical support to assigned equipment.
Responsibilities include establishing and maintaining high customer satisfaction, training customers on product operation, performing installations and troubleshooting, and escalating issues to management.
Olympus offers a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture, including competitive salaries, comprehensive benefits, and paid time off.
Matching Summary
The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products, providing expert level technical support to assigned equipment.
Skills & Requirements
Must-have
customer satisfaction
technical support
product installations
troubleshooting electromechanical products
work independently
flexible hours
Nice-to-have
patient focus
integrity
innovation
impact
empathy
positive working environment
Key Requirements
Associate degree in electronics or related technical discipline or 4+ years equivalent experience
1-3 years as a Field Service Engineer or equivalent experience
Valid U.S. Driver’s License
Ability to travel overnight (>40%)
CompTIA Net+ or A+ certification preferred
Working knowledge of networking, hospital information systems, DICOM or PACS systems desirable