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The After Hours Optimiser position at nbn involves coordinating field operations during non-standard business hours to ensure customer needs are met efficiently. The role requires individuals with experience in planning, scheduling, or dispatch within a large operational environment, preferably in telecommunications.
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Job Summary
You will play a vital role in supporting the safe, smooth and customer centred delivery of field operations outside standard business hours.
Your work will involve monitoring real-time jeopardy management across multiple channels, responding to technician queries, and reallocating tasks where needed to keep schedules on track.
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.
Matching Summary
Match Score: 75
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The After Hours Optimiser position at nbn involves coordinating field operations during non-standard business hours to ensure customer needs are met efficiently. The role requires individuals with experience in planning, scheduling, or dispatch within a large operational environment, preferably in telecommunications.
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Skills & Requirements
Must-have
Real-time jeopardy management
Technician query response
Task reallocation
Stakeholder communication
HSE checkpoints
After-hours coordination
Nice-to-have
Composed and attentive approach
Collaborative trust building
Managing competing priorities
Data interpretation for decisions
Warm and clear communication
Creating structure in dynamic situations
Key Requirements
Experience in planning, scheduling, or dispatch
Experience in telecommunications or similar field
Working knowledge of nbn network
Understanding of service activation and assurance processes