Customer Care Leader - Nights

Barclays

Northampton, United Kingdom
Hybrid
Omni channel customer experience
Performance management standards
Operational risk frameworks
Lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes

Job Summary

  • Lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes.
  • Act as an ambassador for Barclays externally and internally, creating connections and growth for customers.
  • Join Barclays as a Customer Care Leader – Nights, where you’ll lead up to 16 Fraud Experts in a call-centre environment.

Matching Summary

Lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes.

Skills & Requirements

Must-have

  • Omni channel customer experience
  • Performance management standards
  • Operational risk frameworks
  • Customer relationship building
  • Fraud and scam support

Nice-to-have

  • Inspire team culture
  • Market trend analysis
  • Empowering environment
  • Proactive self-starter

Key Requirements

  • Proven people leadership experience
  • Strong understanding of service delivery
  • Good understanding of risk and control frameworks
  • Experience working nights

Work Rights

Not specified

Tailored Resume

Cover Letter