Customer Care Leader

Barclays

Glasgow, United Kingdom
Proven experience in coaching and mentorship
Strong understanding of contact centre environments
Ability to interpret and use data effectively
Lead and develop a highly engaged team to pioneer an omni-channel experience for excellent customer outcomes

Job Summary

  • Lead and develop a highly engaged team to pioneer an omni-channel experience for excellent customer outcomes.
  • Drive operational performance and manage projects while fostering a culture where colleagues feel motivated and supported.
  • Ensure adherence to risk frameworks and regulatory standards while building deeper relationships with customers.

Matching Summary

Lead and develop a highly engaged team to pioneer an omni-channel experience for excellent customer outcomes.

Skills & Requirements

Must-have

  • Proven experience in coaching and mentorship
  • Strong understanding of contact centre environments
  • Ability to interpret and use data effectively

Nice-to-have

  • Openness and willingness to learn AI tools
  • Resilience, empathy, and ability to support colleagues
  • Experience as a People Leader

Key Requirements

  • Proven experience in coaching and mentorship
  • Strong understanding of contact centre environments
  • Ability to interpret and use data effectively

Work Rights

Not specified

Tailored Resume

Cover Letter