Business Support - Team Lead (service Hub)

Sedgwick

Malaysia
Hybrid
Team leadership and management
Customer service excellence
Operational reporting and mi production
Sedgwick is seeking a Business Support Team Lead for its Service Hub in Malaysia, aimed at enhancing organizational efficiency and team performance. The role involves guiding a team, improving productivity, and ensuring operational excellence while fostering a collaborative work environment

Job Summary

  • As a team leader, you will guide and monitor the performance of your direct reports, fostering positive communication and collaboration to achieve shared goals.
  • You’ll work closely with the Service Hub leadership team to ensure customer service excellence, measured by increased satisfaction and reduced complaints or executive escalations.
  • Your work may be behind the scenes, but it’s never unnoticed, helping keep things running smoothly so our teams can focus on helping clients and claimants.

Matching Summary

Match Score: 85

Sedgwick is seeking a Business Support Team Lead for its Service Hub in Malaysia, aimed at enhancing organizational efficiency and team performance. The role involves guiding a team, improving productivity, and ensuring operational excellence while fostering a collaborative work environment.

Skills & Requirements

Must-have

  • Team leadership and management
  • Customer service excellence
  • Operational reporting and MI production
  • Claim system administration
  • Process adherence and SLA compliance

Nice-to-have

  • Caring culture and work-life balance
  • Global company support
  • Diversity and inclusion values
  • Colleague wellbeing and engagement

Key Requirements

  • Proven leadership and team management experience
  • Experience with client SLAs and operational reporting
  • Competence in data reporting and MI production
  • Organisational skills to manage multiple tasks and priorities

Work Rights

Not specified

Tailored Resume

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