It Technology Enablement Specialist

Rocket Software Inc.

Remote, US
Fully remote
Microsoft 365 expertise including outlook teams sharepoint
White-glove executive technology support experience
Windows and macos application troubleshooting skills
Rocket Software Inc. is seeking an IT Technology Enablement Specialist to provide top-tier technology support to its Executive Leadership Team, focusing on optimizing the use of Microsoft 365 and other enterprise applications. The role is fully remote and emphasizes training, coaching, and continuous improvement in IT service delivery

Job Summary

  • The role provides white-glove, concierge-level end-to-end IT support to the Executive Leadership Team.
  • The specialist is responsible for designing and delivering comprehensive training sessions to optimize Microsoft 365 usage across the organization.
  • This position serves as a trusted technology partner who proactively identifies opportunities to enhance personal productivity through AI and process simplification.

Matching Summary

Match Score: 85

Rocket Software Inc. is seeking an IT Technology Enablement Specialist to provide top-tier technology support to its Executive Leadership Team, focusing on optimizing the use of Microsoft 365 and other enterprise applications. The role is fully remote and emphasizes training, coaching, and continuous improvement in IT service delivery.

Skills & Requirements

Must-have

  • Microsoft 365 expertise including Outlook Teams SharePoint
  • White-glove executive technology support experience
  • Windows and macOS application troubleshooting skills
  • Training design and delivery capabilities
  • Strong communication with non-technical audiences

Nice-to-have

  • Experience supporting senior leaders in high-trust environments
  • Familiarity with AI-assisted productivity tools
  • Knowledge of change management frameworks like ADKAR
  • Power Automate and SharePoint customization skills
  • Passion for helping people work more effectively

Key Requirements

  • Significant experience in enterprise IT support or digital workplace roles
  • Proven track record supporting senior leaders or executives
  • Degree preferred
  • Microsoft certifications such as MCT or MS-900 are preferred

Work Rights

Not specified

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