Accountable and responsible for the holistic performance of a partner or service or language, enabling and overseeing a strong operational environment
Job Summary
Accountable and responsible for the holistic performance of a partner or service or language, enabling and overseeing a strong operational environment.
Own partner performance against key service metrics including customer satisfaction, quality, productivity, and operational efficiency, and drive accountability with outsourced partners.
Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking.
Matching Summary
Accountable and responsible for the holistic performance of a partner or service or language, enabling and overseeing a strong operational environment.
Salary
Base: R$30.000 - R$37.500 BRL monthly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Drive partner performance against key metrics
Oversee operational environment for partners
Act as single point of contact for partners
Implement new initiatives and changes
Continuous improvement opportunities
Nice-to-have
Voice of community and partners
Support regional market needs
High level of professionalism and confidentiality
Key Requirements
8+ years experience in customer service or operations
5+ years in partner management/BPO environment
Experience deploying resources for crisis situations