Contact Center Specialist I

Northwest Bank

Quality customer service skills
Ability to troubleshoot technical issues
Experience with customer databases
Contact Center Specialists provide quality and efficient customer service to clients

Job Summary

  • Contact Center Specialists provide quality and efficient customer service to clients.
  • The role involves educating clients on products and services while achieving performance standards.
  • Candidates can expect evening shifts and Saturday hours on a rotating basis.

Matching Summary

Contact Center Specialists provide quality and efficient customer service to clients.

Skills & Requirements

Must-have

  • Quality customer service skills
  • Ability to troubleshoot technical issues
  • Experience with customer databases

Nice-to-have

  • Strong listening and interpretative skills
  • Ability to work under pressure
  • Collaborative team player

Key Requirements

  • High School Diploma or Equivalent preferred
  • Customer Service Experience preferred
  • Good Technological Background preferred

Work Rights

Not specified

Tailored Resume

Cover Letter