Not specified; not specified; medical, dental, vis...
Fully remote
6+ years mortgage servicing experience
2+ years homeowner advocacy performance
95% quality score minimum
Newrez is seeking a Team Lead for their Homeowner Advocacy department, focusing on managing homeowner-related issues and complaints. The ideal candidate should have extensive experience in mortgage servicing and regulatory affairs, demonstrating strong interpersonal and communication skills
Job Summary
The Team Lead will facilitate training for new hires and coach team members on effective prioritization and timely task completion.
Candidates must demonstrate a proven track record with at least 95% quality scores and an average of 12 daily resolutions in the Homeowner Advocacy Department.
Newrez offers a comprehensive benefits package including medical insurance, 401(k) matching, paid parental leave, and employee mortgage loan programs.
Matching Summary
Match Score: 85
Newrez is seeking a Team Lead for their Homeowner Advocacy department, focusing on managing homeowner-related issues and complaints. The ideal candidate should have extensive experience in mortgage servicing and regulatory affairs, demonstrating strong interpersonal and communication skills.
Salary
Not specified; Not specified; Medical, dental, vision, 401(k), paid leave, tuition reimbursement
Skills & Requirements
Must-have
6+ years Mortgage Servicing experience
2+ years Homeowner Advocacy performance
95% quality score minimum
12 resolutions per day average
Regulatory Affairs or Quality Assurance experience