The Call Center Representative at Southern Crescent Technical College (SCTC) serves as the primary point of contact for prospective and current students, delivering exceptional customer service and accurate information to support enrollment and student success
Job Summary
The Call Center Representative at Southern Crescent Technical College (SCTC) serves as the primary point of contact for prospective and current students, delivering exceptional customer service and accurate information to support enrollment and student success.
This position manages a high volume of inbound and outbound communication and plays a critical role in assisting the college’s clients and enhancing the customer experience.
Benefits include paid state holidays, paid annual and sick leave, and the State of Georgia Flexible Benefits Program.
Matching Summary
The Call Center Representative at Southern Crescent Technical College (SCTC) serves as the primary point of contact for prospective and current students, delivering exceptional customer service and accurate information to support enrollment and student success.
Skills & Requirements
Must-have
customer service experience
answering multi-line phone systems
data entry skills
manage multiple priorities
fast-paced environment
Nice-to-have
strong organization skills
attention to detail
interpersonal and communication skills
decision making and problem-solving skills
efficient and confidential manner
Key Requirements
High school diploma or equivalent
Minimum of one (1) year of customer service experience
Experience in a call center
Experience in higher education setting
Knowledge of BANNER and CRM platforms
Ability to work flexible hours
Must have data entry skills
Work Rights
Federal Law requires ID and eligibility verification