Team Leader | Imus, Cavite

TaskUs

Imus, Cavite, Philippines
Not specified; not specified; comprehensive benefi...
2 years team leader experience in outsourcing
Manage minimum of 10 teammates
Financial campaign support experience
The role involves managing day-to-day planning and operations while ensuring team members meet Service Level Agreements and Key Performance Indicators

Job Summary

  • The role involves managing day-to-day planning and operations while ensuring team members meet Service Level Agreements and Key Performance Indicators.
  • TaskUs prioritizes employee well-being through a People First culture that offers competitive salaries and comprehensive benefits packages.
  • Candidates must act as a bridge between teammates and other departments while coaching staff and handling HR-related issues.

Matching Summary

The role involves managing day-to-day planning and operations while ensuring team members meet Service Level Agreements and Key Performance Indicators.

Salary

Not specified; Not specified; Comprehensive benefits packages mentioned

Skills & Requirements

Must-have

  • 2 years Team Leader experience in outsourcing
  • Manage minimum of 10 teammates
  • Financial campaign support experience
  • Phone email live chat support roles
  • CRM tools familiarity like ZenDesk
  • E-commerce domain knowledge

Nice-to-have

  • Creative problem solving skills
  • Strong verbal and written communication
  • Above-average technical know-how
  • Flexibility to work different shifts
  • Internal mobility and growth mindset

Key Requirements

  • At least two years of relevant Team Leader experience
  • Minimum one year experience supporting financial campaigns
  • Previous experience in phone email and live chat support
  • Familiarity with e-Commerce or CRM tools like ZenDesk

Work Rights

Not specified

Tailored Resume

Cover Letter