Support Services Associate (contractor)

Amplify Health

Remote, US
Base: $20ph - $22ph; bonus/equity: not specified; ...
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Provide professional support via phone, chat, and email
Diagnose issues and deliver clear solutions
Leverage resources and internal tools
** Amplify Health is seeking remote Support Services Associates to join their Customer Support team. The role involves providing professional support to K–12 educators and requires strong customer service skills, technical proficiency, and the ability to manage a high volume of inquiries during the peak season. **

Job Summary

  • Provide professional support to K–12 educators via phone, chat, and email, approaching every interaction with empathy, active listening, and patience.
  • Prioritize and manage a high volume of cases while maintaining quality and response time standards, diagnosing issues and delivering clear, step-by-step solutions.
  • Leverage available resources, documentation, and internal tools to research and resolve customer issues independently, creating and maintaining accurate case records in Salesforce.

Matching Summary

Match Score: 75

** Amplify Health is seeking remote Support Services Associates to join their Customer Support team. The role involves providing professional support to K–12 educators and requires strong customer service skills, technical proficiency, and the ability to manage a high volume of inquiries during the peak season. **

Salary

Base: $20/hr - $22/hr; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Provide professional support via phone, chat, and email
  • Diagnose issues and deliver clear solutions
  • Leverage resources and internal tools
  • Maintain accurate case records in Salesforce
  • Work closely with teammates and cross-functional departments

Nice-to-have

  • Commitment to excellent customer experiences
  • Comfortable with technology and basic troubleshooting
  • Resourceful self-starter
  • Enjoy analytical thinking and problem-solving
  • Keen attention to detail

Key Requirements

  • High school diploma or equivalent
  • 1+ years of experience using Google Suite products
  • 1+ years of experience working in Customer Service
  • Legal authorization to work and reside in the U.S.

Work Rights

Must have legal authorization to work and reside in the U.S.

Tailored Resume

Cover Letter