Observability Architect | Usa Est| Remote

Grafana Labs

Remote, USA
Base: $182,000 - $217,000; bonus/equity: rsus; ben...
Remote
Technical ownership of customer success
Architect complex observability solutions
Build strategic customer relationships
Serve as the primary technical point of contact for a portfolio of Grafana customers

Job Summary

  • Serve as the primary technical point of contact for a portfolio of Grafana customers.
  • Design the observability maturity journey of customers and assist them on that path.
  • Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests.

Matching Summary

Serve as the primary technical point of contact for a portfolio of Grafana customers.

Salary

Base: $182,000 - $217,000; Bonus/Equity: RSUs; Benefits: Not specified

Skills & Requirements

Must-have

  • Technical ownership of customer success
  • Architect complex observability solutions
  • Build strategic customer relationships
  • Guide customers through observability maturity
  • Represent customer voice internally
  • Hands-on technical role

Nice-to-have

  • Passion for meaningful work
  • Innovation-driven environment
  • Creative solutions to customer challenges

Key Requirements

  • Located in an EST Timezone
  • Bachelor’s degree or equivalent experience
  • Experience deploying and operating Kubernetes
  • 5+ years in technical support, TAM, consulting, SE, or Professional Services
  • Strong understanding of observability solutions
  • Ability to travel up to 25%

Work Rights

Not specified

Tailored Resume

Cover Letter