Supervisor Customer Service

Jet Aviation

Zürich, Zurich, CH
On-site
Leadership and direction
Customer satisfaction measurement
Employee training and development
This position is responsible for serving the customers’ needs and meeting the requirements of their aircraft in accordance with Jet Aviation policy and procedures

Job Summary

  • This position is responsible for serving the customers’ needs and meeting the requirements of their aircraft in accordance with Jet Aviation policy and procedures.
  • Provide leadership and direction for world-class uncompromising service, maintain regular interaction with customers to promote the FBO and measure customer satisfaction.
  • Manages and coordinates a team of handling and ramp agents and is responsible for hands-on “day to day” management of the FBO operations.

Matching Summary

This position is responsible for serving the customers’ needs and meeting the requirements of their aircraft in accordance with Jet Aviation policy and procedures.

Skills & Requirements

Must-have

  • leadership and direction
  • customer satisfaction measurement
  • employee training and development
  • safety and quality management
  • handling and ramp agents coordination
  • customer request resolution

Nice-to-have

  • strong personal values
  • resilient under pressure
  • pro-active safety culture promotion

Key Requirements

  • General education degree required
  • aviation experience and background
  • Fluent in English mandatory
  • Readiness to work under shifts

Work Rights

Not specified

Tailored Resume

Cover Letter