Handles escalated support calls or tickets, working directly with customers to provide services and help resolve computing problems
Job Summary
Handles escalated support calls or tickets, working directly with customers to provide services and help resolve computing problems.
Manages bug fixes and software enhancements, using discretion to effect timely solution of problems to ensure customer satisfaction, eliminate downtime, and prevent cost overruns.
Provides technical leadership and training for lower level support specialists, directing their activities to contribute to the overall performance of the help desk operation.
Matching Summary
Handles escalated support calls or tickets, working directly with customers to provide services and help resolve computing problems.