Networking Technical Support Specialist - Fusus

Axon Development Group

Atlanta, Georgia, United States
Base: $20.44 - $32.71 usd hourly; bonus: included ...
On-site
Enterprise network equipment configuration
Troubleshooting routers and firewalls
Video management systems (vms) knowledge
The role provides first-class technical support to Axon Fusus customers through phone, email, and chat channels

Job Summary

  • The role provides first-class technical support to Axon Fusus customers through phone, email, and chat channels.
  • Team members are expected to work onsite 4 days per week in the Peachtree Corners office to foster collaboration.
  • Candidates must pass a Criminal Justice Information Services (CJIS) background check to handle sensitive information.

Matching Summary

The role provides first-class technical support to Axon Fusus customers through phone, email, and chat channels.

Salary

Base: $20.44 - $32.71 USD hourly; Bonus: Included in pay philosophy; Benefits: 401k match, PTO, parental leave, medical/dental/vision

Skills & Requirements

Must-have

  • Enterprise network equipment configuration
  • Troubleshooting routers and firewalls
  • Video Management Systems (VMS) knowledge
  • Linux networking tools proficiency
  • Customer support via phone email chat

Nice-to-have

  • Geospatial setup experience
  • API integration familiarity
  • Analytical problem-solving mindset
  • Collaborative team culture fit
  • Mission-driven work ethic

Key Requirements

  • 1 year experience in information systems and networking
  • Completion of or working toward a college degree in a technical discipline
  • Network+, Security+, or Linux+ certifications preferred
  • Must pass CJIS background check

Work Rights

Not specified

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