L2 Support Lead

Prudential

Kuala Lumpur, Malaysia
Oracle erp finance modules support
Oracle fusion reports and integrations
Oracle sql and atp database
Provide second-level support for Oracle ERP finance modules, troubleshooting incidents related to functionality, user access, system performance, and data integrity

Job Summary

  • Provide second-level support for Oracle ERP finance modules, troubleshooting incidents related to functionality, user access, system performance, and data integrity.
  • Assist end-users with navigation, data entry, and reporting, and develop/deliver training materials to enhance user proficiency and understanding of the ERP system.
  • Monitor system performance, assist in configuration and testing of new features/patches/upgrades, and ensure compliance with industry regulations and internal policies.

Matching Summary

Provide second-level support for Oracle ERP finance modules, troubleshooting incidents related to functionality, user access, system performance, and data integrity.

Skills & Requirements

Must-have

  • Oracle ERP finance modules support
  • Oracle Fusion Reports and Integrations
  • Oracle SQL and ATP Database
  • L1 support collaboration
  • Root cause analysis
  • System performance monitoring

Nice-to-have

  • Enhance user proficiency
  • Drive innovation
  • Support career ambitions
  • Diversity and inclusion culture

Key Requirements

  • 3-5 years supporting Oracle ERP finance modules
  • Strong finance processes understanding
  • Proficiency in Oracle ERP finance modules
  • Experience with SQL
  • Familiarity with BI and reporting tools
  • Knowledge of system integration principles

Work Rights

Not specified

Tailored Resume

Cover Letter