Not specified (assumed to be onsite based on job location).
Support lead-to-order process
Customer and distributor order execution
Cross-functional collaboration
Indclutch is seeking a detail-oriented Sales Service Representative to assist their Inside Sales Representatives and field sales teams in Penang, Malaysia. The role involves managing the order lifecycle and ensuring customer satisfaction through effective communication and collaboration with various teams
Job Summary
Support the complete order lifecycle for direct, distribution, consignment, and sample customers—including entry, changes, cancellations, returns, and credit/debit processing—ensuring compliance with policies and regulations.
Support customer-related inquiries and processes, including procurement, licensing, shipping, export, scheduling, and site-specific requirements.
Support and maintain Power BI dashboards and reports to support operational visibility and business planning.
Matching Summary
Match Score: 75
Indclutch is seeking a detail-oriented Sales Service Representative to assist their Inside Sales Representatives and field sales teams in Penang, Malaysia. The role involves managing the order lifecycle and ensuring customer satisfaction through effective communication and collaboration with various teams.
Skills & Requirements
Must-have
Support Lead-to-Order process
Customer and distributor order execution
Cross-functional collaboration
Build trusted relationships
Support order lifecycle management
Support Altera Samples Program
Nice-to-have
Experience in FPGA business
Fluent in Mandarin/Cantonese
Detail orientation and self-starter
Work across different time zones
Adapt communication style
Key Requirements
Bachelor's degree in business or supply chain
Minimum 2 years working experience in Semiconductor