It Change Manager (itil / Itsm / Servicenow) Officer

State Street

Quincy, MA, US
Base: $70,000 - $118,750 annual; bonus/equity: not...
Onsite
Itil v4 / itsm standards
Servicenow change management
Change governance and controls
Global Technology Services (GTS) supports the delivery of technology platforms, data, and insights to clients and plays a key role in State Street’s digital transformation

Job Summary

  • Global Technology Services (GTS) supports the delivery of technology platforms, data, and insights to clients and plays a key role in State Street’s digital transformation.
  • The role involves developing and evolving enterprise IT Change Management strategy aligned with ITIL v4 / ITSM standards and leading change management transformation initiatives.
  • Employees are eligible for a comprehensive benefits program including retirement savings plan with company match, insurance coverage, paid time off, employee assistance programs, and incentive compensation.

Matching Summary

Global Technology Services (GTS) supports the delivery of technology platforms, data, and insights to clients and plays a key role in State Street’s digital transformation.

Salary

Base: $70,000 - $118,750 Annual; Bonus/Equity: Not specified; Benefits: Comprehensive benefits including 401K match, insurance, paid time off, and incentive compensation

Skills & Requirements

Must-have

  • ITIL v4 / ITSM standards
  • ServiceNow Change Management
  • Change governance and controls
  • CAB facilitation and oversight
  • Agile and Waterfall delivery models
  • Change risk management

Nice-to-have

  • Data driven continuous improvement
  • Strong written and verbal communication
  • Ability to operate under pressure
  • Proficiency with Microsoft Office tools
  • Support for North America and APAC coverage

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 3+ years IT Change Management experience
  • Strong knowledge of ITIL v4 and ITSM frameworks
  • Experience with ServiceNow Change Management
  • Experience facilitating CAB governance forums
  • Familiarity with Agile and Waterfall SDLC
  • Experience in IT project deployment, incident and problem management

Work Rights

Not specified

Tailored Resume

Cover Letter