Client Support Analyst

ticketmaster.sg

Sao Paulo, Brazil
**
Manage client relationships and system support
Configure and monitor online sales systems
Handle event delivery across digital platforms
** Ticketmaster is seeking a Client Support Analyst in Sao Paulo, Brazil, to manage client relationships and ensure the smooth operation of events. The ideal candidate will have 1-3 years of customer service experience and strong communication skills, working within a culture that values reliability, teamwork, integrity, and belonging. **

Job Summary

  • Satisfy, retain, and develop relationships with clients by providing system support and resolutions.
  • Responsible for system configuration and monitoring during pre-sales/online sales and point-of-sale implementation.
  • Develop and maintain effective teamwork within the team and across various departments of the Company.

Matching Summary

Match Score: 75

** Ticketmaster is seeking a Client Support Analyst in Sao Paulo, Brazil, to manage client relationships and ensure the smooth operation of events. The ideal candidate will have 1-3 years of customer service experience and strong communication skills, working within a culture that values reliability, teamwork, integrity, and belonging. **

Skills & Requirements

Must-have

  • Manage client relationships and system support
  • Configure and monitor online sales systems
  • Handle event delivery across digital platforms
  • Monitor and control ticket inventory
  • Manage cancelled/altered event processes
  • Respond to client emails efficiently

Nice-to-have

  • Proactive and flexible approach to work
  • Strong teamwork and interdepartmental collaboration
  • Calm, patient, and professional demeanor
  • High attention to detail

Key Requirements

  • 1-3 years of experience in customer service
  • Windows Office Suite proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter