Customer Service & Operations Productivity Analyst

NatWest Group

Not specified
Mi analysis background
Analytical and problem solving skills
Microsoft office proficiency
NatWest Group is seeking a Customer Service & Operations Productivity Analyst to enhance customer experience through effective resource planning and analysis. The role involves collaborating closely with resourcing and line managers to drive a customer-focused culture and optimize operational productivity

Job Summary

  • You’ll be helping us to achieve this by providing specialist support to facilitate productivity and service improvements.
  • You’ll be maintaining a broad understanding of key business objectives and changes, in order to understand their impact on resourcing and scheduling.
  • You’ll have to opportunity to use your knowledge of existing technology capability to optimise performance and customer experience.

Matching Summary

Match Score: 85

NatWest Group is seeking a Customer Service & Operations Productivity Analyst to enhance customer experience through effective resource planning and analysis. The role involves collaborating closely with resourcing and line managers to drive a customer-focused culture and optimize operational productivity.

Skills & Requirements

Must-have

  • MI analysis background
  • analytical and problem solving skills
  • Microsoft Office proficiency
  • understanding business issues
  • forecasting and scheduling tools

Nice-to-have

  • relationship and stakeholder management
  • optimise performance and customer experience
  • AI tools knowledge

Key Requirements

  • Associate level
  • Good attention to detail
  • Robust analytical approach
  • Strong interpersonal and communication skills
  • Broad understanding of HR principles
  • Experience with AI tools

Work Rights

Not specified

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