Senior Executive/executive, Customer Service Operations

PCCW-HKT DataCom Services Ltd

Hong Kong, HK, Hong Kong
**
Deliver timely client support
Resolve mpf administration issues
Utilize crm software systems
** PCCW-HKT DataCom Services Ltd is seeking a Senior Executive/Executive for Customer Service Operations in Hong Kong. The role focuses on providing support for MPF administration inquiries, utilizing CRM systems, and enhancing service delivery through effective communication and problem-solving. **

Job Summary

  • The role involves delivering timely and effective support to clients regarding MPF administration through various communication channels.
  • Candidates are expected to leverage technology and a fintech mindset to solve problems and improve operational processes.
  • The position requires collaborating with internal departments to resolve complex inquiries and handling ad-hoc projects for continuous improvement.

Matching Summary

Match Score: 75

** PCCW-HKT DataCom Services Ltd is seeking a Senior Executive/Executive for Customer Service Operations in Hong Kong. The role focuses on providing support for MPF administration inquiries, utilizing CRM systems, and enhancing service delivery through effective communication and problem-solving. **

Skills & Requirements

Must-have

  • deliver timely client support
  • resolve MPF administration issues
  • utilize CRM software systems
  • strong verbal and written communication

Nice-to-have

  • fintech mindset for problem solving
  • experience with MPF administration
  • proactive customer-centric approach
  • ability to manage multiple tasks

Key Requirements

  • Diploma holder qualification
  • Fresh graduates welcome
  • Strong organizational skills

Work Rights

Not specified

Tailored Resume

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