Wise is seeking a Complaints Officer to investigate customer complaints and ensure timely and fair resolutions while adhering to regulatory obligations. The role emphasizes collaboration with internal teams and a customer-centric approach to enhance the overall customer experience
Job Summary
The role involves investigating customer complaints and providing fair outcomes within necessary timeframes while adhering to regulatory obligations.
Officers must perform root cause analysis to identify systemic issues and collaborate with cross-functional teams to implement corrective actions.
The team is dedicated to treating customers fairly, protecting the company from risk, and improving products through valuable feedback.
Matching Summary
Match Score: 85
Wise is seeking a Complaints Officer to investigate customer complaints and ensure timely and fair resolutions while adhering to regulatory obligations. The role emphasizes collaboration with internal teams and a customer-centric approach to enhance the overall customer experience.
Skills & Requirements
Must-have
Regulatory obligations understanding
Root cause analysis skills
Clear communication with stakeholders
Knowledge of consumer protection laws
Proficiency in Zendesk and Slack
Nice-to-have
Empathy and customer-focused approach
Proactive problem-solving initiative
Experience with AML or KYC
Data-driven insights capability
Resilience in high-pressure situations
Key Requirements
Advanced level English language skills
Previous experience in AML, KYC, Fraud, or Chargebacks
Strong analytical and decision-making abilities
Proficiency with Google Workspace and Microsoft Office Suite