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McDonald's is seeking a Manager of Service Management to enhance digital operations through proactive problem management and continuous improvement. The ideal candidate should have a background in IT service management and experience with ITIL practices, particularly in problem and incident management.
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Job Summary
This role focuses on enhancing digital operations through continuous improvement and proactive problem management within McDonald's Global Technology Infrastructure.
The position requires investigating major incidents to identify underlying issues and coordinating cross-functional teams to resolve them effectively.
Candidates will benefit from a competitive compensation package including bonus eligibility, long-term incentives, and comprehensive health and welfare benefits.
Matching Summary
Match Score: 75
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McDonald's is seeking a Manager of Service Management to enhance digital operations through proactive problem management and continuous improvement. The ideal candidate should have a background in IT service management and experience with ITIL practices, particularly in problem and incident management.
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Salary
Base: $112,860 - $143,900 per year; Bonus/Equity: Eligible for bonus and stock/equity grants; Benefits: Health, 401(k), adoption assistance, educational assistance, flexible work
Skills & Requirements
Must-have
Root Cause Analysis and RCA techniques
ITIL-based Service Management experience
Problem and Incident Management expertise
Cross-functional team coordination skills
Cloud platform knowledge Azure AWS GCP
Nice-to-have
Experience with QSR ecommerce and POS technologies
Familiarity with ServiceNow Confluence JIRA tools
Strong analytical and communication abilities
Proactive problem management mindset
Knowledge of AI and robotics in operations
Key Requirements
Bachelor's degree in Computer Science or related field