Dutch-speaking L1 Support Specialist - Part Time

Unisys

Monthly gross 44,200 huf cafeteria; fixed extra la...
Hybrid
Dutch language proficiency c1 level
English language proficiency c1 level
2 years service desk experience
This role serves as the first point of contact for a major global Quick Service Restaurant client, handling technical assistance via phone, web, chat, or email

Job Summary

  • This role serves as the first point of contact for a major global Quick Service Restaurant client, handling technical assistance via phone, web, chat, or email.
  • The position requires managing incidents and service requests to achieve First Contact Resolution while adhering to strict Service Level Agreements and Key Performance Indicators.
  • Unisys offers hybrid working support, a monthly cafeteria allowance, private health insurance, and unlimited access to online training tools for career development.

Matching Summary

This role serves as the first point of contact for a major global Quick Service Restaurant client, handling technical assistance via phone, web, chat, or email.

Salary

Monthly gross 44,200 HUF cafeteria; Fixed extra language allowance; Private Health Insurance Premium Package after 6 months

Skills & Requirements

Must-have

  • Dutch language proficiency C1 level
  • English language proficiency C1 level
  • 2 years service desk experience
  • IT troubleshooting for Windows OS
  • Incident and service request management

Nice-to-have

  • Knowledge of QSR environment
  • Experience with POS/KDS systems
  • Strong customer service orientation
  • Collaborative mindset for knowledge sharing
  • Critical thinking and diagnostic reasoning

Key Requirements

  • Minimum 2 years in service desk role
  • C1 level proficiency in English and Dutch
  • Fundamental IT troubleshooting skills

Work Rights

Not specified

Tailored Resume

Cover Letter