(us) Solutions Analyst - Financial

PointClickCare

North America
**
Customer experience
Technical queries and complaints
Trouble-shooting system issues
** PointClickCare is seeking a Solutions Analyst for their financial sector, focused on delivering exceptional customer support for their healthcare solutions. The role requires strong communication and problem-solving skills while working remotely within North America, with occasional in-office events. **

Job Summary

  • At PointClickCare, our mission is to help providers deliver exceptional care by empowering employees to push boundaries, innovate, and shape the future of healthcare.
  • The Solutions Analyst will provide an exceptional customer experience while handling technical queries and complaints for cloud-based healthcare solutions, resolving customer problems in a timely manner.
  • PointClickCare offers flexibility, growth opportunities, and meaningful work, reinvesting revenue into research and development to ensure employees have resources to innovate and make a lasting impact.

Matching Summary

Match Score: 75

** PointClickCare is seeking a Solutions Analyst for their financial sector, focused on delivering exceptional customer support for their healthcare solutions. The role requires strong communication and problem-solving skills while working remotely within North America, with occasional in-office events. **

Skills & Requirements

Must-have

  • Customer experience
  • Technical queries and complaints
  • Trouble-shooting system issues
  • Administrative tasks and workflows
  • Long term care and medical facilities
  • Support processes and patient care

Nice-to-have

  • AI tools and emerging technologies
  • Human-first healthcare future
  • Founder-led and privately held
  • Meaningful work and growth opportunities

Key Requirements

  • Degree in Healthcare, IT, Engineering, Business Solutions (Preferred, not required)
  • Prior long term care experience
  • Experience providing web-based application software support
  • Prior experience using PointClickCare (Preferred, Not required)

Work Rights

Candidates living in North America

Tailored Resume

Cover Letter