Senior Officer, Workforce Management, Group Contact Center

UOB Group

Bachelor degree or diploma holder
1 year of workforce management experience
Understanding of mis support in contact center
The role ensures the integrity, accuracy, and availability of data across all systems within the contact center environment

Job Summary

  • The role ensures the integrity, accuracy, and availability of data across all systems within the contact center environment.
  • Candidates will collaborate with stakeholders to identify reporting requirements and drive process improvement initiatives.
  • UOB is a leading bank in Asia with over 80 years of history guided by values of being Honorable, Enterprising, United, and Committed.

Matching Summary

The role ensures the integrity, accuracy, and availability of data across all systems within the contact center environment.

Skills & Requirements

Must-have

  • Bachelor Degree or Diploma holder
  • 1 year of Workforce Management experience
  • Understanding of MIS Support in Contact Center
  • Ability to work with stakeholders
  • Good communication skills

Nice-to-have

  • Mathematics & Computer Science background
  • Experience in performance insights
  • Process automation opportunities

Key Requirements

  • Bachelor Degree or Diploma required
  • Minimum 1 year of Workforce Management experience
  • Background in Mathematics or Computer Science preferred

Work Rights

Not specified

Tailored Resume

Cover Letter