Technical Communicator

Hastings Deering (Australia) Ltd

Queensland, Australia
Competitive salary; yearly reviews; range of benef...
Strong electrical or mechanical trade qualification
Expertise in sis and caterpillar systems
Sos data interpretation skills
The role serves as the primary point of contact for equipment technical support reporting and resolution between Hastings Deering and Caterpillar

Job Summary

  • The role serves as the primary point of contact for equipment technical support reporting and resolution between Hastings Deering and Caterpillar.
  • Candidates will apply specialist knowledge to diagnose complex product issues and manage machine incidents through correct Dealer and Caterpillar reporting channels.
  • Hastings Deering offers a competitive salary package, flexible working hours, and extensive health and wellbeing support including an Employee Assistance Program.

Matching Summary

The role serves as the primary point of contact for equipment technical support reporting and resolution between Hastings Deering and Caterpillar.

Salary

Competitive Salary; Yearly reviews; Range of benefits for health and financial security

Skills & Requirements

Must-have

  • Strong electrical or mechanical trade qualification
  • Expertise in SIS and Caterpillar systems
  • SOS data interpretation skills
  • Ability to communicate complex technical information
  • Disciplined documentation and reporting practices

Nice-to-have

  • Methodical approach to problem-solving
  • Experience with warranty and goodwill processes
  • Confidence working across multiple technical platforms
  • Ability to influence key stakeholders
  • Flexible availability for major branches

Key Requirements

  • Electrical or mechanical trade qualification required
  • Strong equipment and product knowledge in technical service environment
  • Sound systems knowledge and confidence with technical platforms

Work Rights

Not specified

Tailored Resume

Cover Letter