Client Engagement Specialist

OTIS ELEVATOR COMPANY

Remote City, FL, USA
Fully remote
Prioritize customer needs
Liaison with internal departments
Update customer reports
This role will work closely with the key account executives to provide support with meeting customer expectations

Job Summary

  • This role will work closely with the key account executives to provide support with meeting customer expectations.
  • On a typical day you will collaborate closely with key account managers to prioritize current customer needs and serve as a liaison with internal Otis departments and branches for billing, booking, and collections.
  • We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride.

Matching Summary

This role will work closely with the key account executives to provide support with meeting customer expectations.

Skills & Requirements

Must-have

  • Prioritize customer needs
  • Liaison with internal departments
  • Update customer reports
  • Manage proposal request process
  • Oversee COI approval process
  • Utilize electronic bid systems
  • Troubleshoot customer issues

Nice-to-have

  • Exceeding customer expectations
  • Valuing diverse opinions
  • Thrive in a team environment
  • Can-do attitude
  • Providing helpful information

Key Requirements

  • Associate's degree required
  • Bachelor's degree preferred
  • Proficiency in Excel
  • Proven track record of meeting deadlines
  • Demonstrated excellence in customer service
  • Proven ability to work collaboratively

Work Rights

Not specified

Tailored Resume

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