Customer Cares Representative

Hamilton Honda Inc

Medford, OR, US
Base: $19.25-28.85ph; target: $20-23ph starting py...
On-site
1+ years customer-facing experience
Microsoft office proficiency
Salesforce tracking skills
Hamilton Honda Inc is seeking a Customer Cares Representative to act as a bridge between customers and dealerships, ensuring customer satisfaction through effective communication and administrative support. The role requires attention to detail and strong organizational skills, with a focus on improving customer experiences

Job Summary

  • This role serves as the key bridge between customers and dealerships to resolve concerns efficiently and professionally.
  • Candidates will track, trend, and document customer concerns using Salesforce to identify patterns for continuous improvement.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k), and vehicle purchase discounts.

Matching Summary

Match Score: 85

Hamilton Honda Inc is seeking a Customer Cares Representative to act as a bridge between customers and dealerships, ensuring customer satisfaction through effective communication and administrative support. The role requires attention to detail and strong organizational skills, with a focus on improving customer experiences.

Salary

Base: $19.25-28.85/hr; Target: $20-23/hr starting pay; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • 1+ years customer-facing experience
  • Microsoft Office proficiency
  • Salesforce tracking skills
  • Strong written and verbal communication
  • Active listening and de-escalation

Nice-to-have

  • Critical thinking with solution mindset
  • Detail-oriented organizational skills
  • Ability to manage multiple priorities
  • Cross-functional collaboration experience

Key Requirements

  • High school graduate or equivalent
  • Minimum 1 year professional experience
  • Must be 18 years or older

Work Rights

Not specified

Tailored Resume

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