It Technical Advisor Specialist - Contact Center Solutions (ccaas)

Intact Insurance

Multiple Locations, Canada
Base: 109,900 - 134,300; bonus/equity: 15% annual ...
Hybrid
Contact center systems administration
Interaction management platforms
Telephony systems administration
The IT Technical Advisor Specialist manages, configures, and optimizes contact center systems to ensure seamless customer experience and agent tool functionality

Job Summary

  • The IT Technical Advisor Specialist manages, configures, and optimizes contact center systems to ensure seamless customer experience and agent tool functionality.
  • Responsibilities include system configuration, technical support, performance monitoring, integration, data analysis, user training, system updates, incident management, security, and documentation.
  • Intact offers a comprehensive benefits package including flexible work arrangements, hybrid model, extra days off, telemedicine, wellness accounts, share plans, and a defined benefit pension plan.

Matching Summary

The IT Technical Advisor Specialist manages, configures, and optimizes contact center systems to ensure seamless customer experience and agent tool functionality.

Salary

Base: 109,900 - 134,300; Bonus/Equity: 15% annual bonus target, up to double target; Benefits: Multiple benefits offered

Skills & Requirements

Must-have

  • Contact center systems administration
  • Interaction management platforms
  • Telephony systems administration
  • System integration with enterprise systems
  • Performance monitoring and reporting
  • Security and compliance management

Nice-to-have

  • Curious mindset and adaptability
  • User training and best practices
  • Technology watch and innovation
  • Continuous improvement mindset

Key Requirements

  • 3+ years managing contact center solutions
  • Degree in Computer Science or related field
  • Bilingual (French and English)
  • Eligible to work in Canada

Work Rights

Eligible to work in Canada

Tailored Resume

Cover Letter