Guest Relation Officer

Novotel Makassar Grand Shayla

Makassar, Indonesia
**
Assist guests with check in and checkout
Handling guest feedback
Answering phone calls
** Novotel Makassar Grand Shayla is seeking a Guest Relation Officer to assist guests with check-in and checkout, manage customer feedback, and maximize room revenue. The ideal candidate should have a minimum of two years of hotel front office experience and strong interpersonal skills. This on-site role emphasizes teamwork and adherence to hotel policies while providing exceptional guest service. **

Job Summary

  • Assist guests with check in and checkout, and other cashiering duties.
  • Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.

Matching Summary

Match Score: 75

** Novotel Makassar Grand Shayla is seeking a Guest Relation Officer to assist guests with check-in and checkout, manage customer feedback, and maximize room revenue. The ideal candidate should have a minimum of two years of hotel front office experience and strong interpersonal skills. This on-site role emphasizes teamwork and adherence to hotel policies while providing exceptional guest service. **

Skills & Requirements

Must-have

  • Assist guests with check in and checkout
  • Handling guest feedback
  • Answering phone calls
  • Up-selling room revenue
  • Ensure safety and security policies
  • Maintain guest privacy

Nice-to-have

  • Presentable and well groomed
  • Leadership quality
  • Interpersonal skills
  • Team player

Key Requirements

  • Minimum 2 years hotel Front Office experience
  • Read, Write, Speak English Fluently
  • Computer Knowledge
  • Knowledge of Opera will be an advantage

Work Rights

Not specified

Tailored Resume

Cover Letter