Deep functional understanding of call centre operations
Ability to configure and demonstrate service cloud solutions
Experience developing technical sales strategies
The Service Cloud Solution Engineer is responsible for communicating product offerings and architecture to prospects while removing technical objections during the sales cycle
Job Summary
The Service Cloud Solution Engineer is responsible for communicating product offerings and architecture to prospects while removing technical objections during the sales cycle.
This role involves collaborating with cross-functional teams and international groups to accelerate the growth of the Service Cloud business in Asia.
Candidates must possess deep functional knowledge of contact center operations and be able to tailor demonstrations that reflect specific customer business needs.
Matching Summary
The Service Cloud Solution Engineer is responsible for communicating product offerings and architecture to prospects while removing technical objections during the sales cycle.
Skills & Requirements
Must-have
Deep functional understanding of call centre operations
Ability to configure and demonstrate Service Cloud solutions
Experience developing technical sales strategies
Proficiency in English and Filipino/Tagalog business communications
Willingness to travel up to 50%
Nice-to-have
Previous experience as a Sales Engineer or Architect
Basic programming experience in HTML and web technologies
Knowledge of CRM solutions like Microsoft, Siebel, or Oracle
Experience with J2EE architecture including Java and SQL