Technical Support Representative (sql Exp)

Harris Chronic Care

Fully remote
Customer focused attitude
Strong problem solving skills
Excellent verbal and written communication
This role plays a critical part in delivering timely and effective support to customers while preventing prolonged resolution times

Job Summary

  • This role plays a critical part in delivering timely and effective support to customers while preventing prolonged resolution times.
  • The position is ideal for someone who is technically inclined, customer focused, and comfortable troubleshooting software issues in a fast-paced remote environment.
  • Candidates will respond to inbound support requests via phone, chat, and email while using remote access tools to diagnose and resolve technical issues.

Matching Summary

This role plays a critical part in delivering timely and effective support to customers while preventing prolonged resolution times.

Skills & Requirements

Must-have

  • Customer focused attitude
  • Strong problem solving skills
  • Excellent verbal and written communication
  • Manage multiple cases prioritization
  • Basic Microsoft Windows understanding

Nice-to-have

  • Experience in technical support roles
  • Working knowledge of Microsoft SQL
  • Experience supporting healthcare software
  • SaaS product experience

Key Requirements

  • Professional customer focused attitude
  • Strong problem solving skills
  • Excellent verbal and written communication
  • Ability to manage multiple cases
  • Basic understanding of Microsoft Windows

Work Rights

Not specified

Tailored Resume

Cover Letter