**
Driveway is seeking a Customer Satisfaction Representative to enhance customer experience by acting as a liaison between customers and the dealership. Ideal candidates should possess strong communication skills and attention to detail, with a preference for those with warranty claims or collections experience. The position offers competitive pay and comprehensive benefits.
**
Job Summary
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
We offer best in class industry benefits including competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.
Matching Summary
Match Score: 75
**
Driveway is seeking a Customer Satisfaction Representative to enhance customer experience by acting as a liaison between customers and the dealership. Ideal candidates should possess strong communication skills and attention to detail, with a preference for those with warranty claims or collections experience. The position offers competitive pay and comprehensive benefits.
**
Salary
$20.00-$22.00; Not specified; Not specified
Skills & Requirements
Must-have
Customer satisfaction improvement initiatives
Liaison between dealership and customers
Continuous improvement plans
Track and trend customer concerns
Handle Better Business Bureau reviews
Nice-to-have
Positive attitude
Team player
Key Requirements
Warranty Claims or Collections experience highly preferred