Field Support Technician

Astreya GmbH

New Albany, OH, United States
Base: $17.36 - $27.40 usd (hourly); bonus/equity: ...
Fully remote
End-to-end onsite and remote user support
Inventory and asset management
Diagnose hardware issues
The Field Service Technician plays an important role in enabling a seamless user experience by providing end-to-end onsite and remote user support, managing inventory, and diagnosing hardware issues

Job Summary

  • The Field Service Technician plays an important role in enabling a seamless user experience by providing end-to-end onsite and remote user support, managing inventory, and diagnosing hardware issues.
  • Responsibilities include supporting conference rooms, executing user setups, managing inventory and e-recycling, and collaborating across teams to ensure smooth operations and customer satisfaction.
  • Astreya offers comprehensive benefits including medical, dental, vision, FSA, 401k, tuition reimbursement, and paid time off.

Matching Summary

The Field Service Technician plays an important role in enabling a seamless user experience by providing end-to-end onsite and remote user support, managing inventory, and diagnosing hardware issues.

Salary

Base: $17.36 - $27.40 USD (Hourly); Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • end-to-end onsite and remote user support
  • inventory and asset management
  • diagnose hardware issues
  • support AV equipment
  • ticket management
  • hardware deployment

Nice-to-have

  • fostering strong relationships with users
  • understanding user needs
  • proactive in mastering service delivery
  • promote a team culture
  • active listening and detail oriented

Key Requirements

  • 1-2 years IT Services experience
  • High school diploma or GED
  • Microsoft Windows 11, Mac OS X, Linux Fundamentals
  • Hardware Level troubleshooting
  • Hardware Installation, Upgrades
  • mobile devices (iOS, Android)

Work Rights

Not specified

Tailored Resume

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